If something is not quite right with your order, don’t worry, our team is ready to help. Please contact our Comfort Consultants immediately here to report the issue. Provide us with your order number and clear photos of the damage. We’ll endeavour to
We are sorry to hear your item is lost!. Please contact our Comfort Consultants immediately here to report the issue. Include a photo of the item received and the name of the missing item(s) and we will get back to you promptly.
We are sorry to hear you received the wrong item in your order!. Please report your order issue to an Oodie agent by contacting us here. Include a photo of the item received and the name of the missing item(s) and we will get back to you promptly.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
We understand it can be frustrating when your order doesn't arrive as expected. While our couriers quote us 2-8 business days for standard delivery, sometimes delays happen. If your tracking information shows a 'delayed' delivery, or if your order ha
Our aim is to dispatch your order within 72 hours*. For European orders, expect 2-8 business days after dispatch. Delays can occur (holidays, courier issues, sales, etc.). Dispatch starts the next business day, or from an item's estimated shipping da