Have a question? Reach out to one of our Comfort Consultants!

Conversations may be retained for quality assurance purposes. By using this feature, you consent to our Privacy Policy.

The Oodie Europe

If something is not quite right with your order, don&#x2019;t worry, our team is ready to help.Please contact our Comfort Consultants immediately <a style=" text-decoration: underline;"></a><a href="https://theoodie.com/pages/contact?_gl=1*1arjdwi*_up*MQ..*_gs*MQ..&amp;gclid=CjwKCAjwktO_BhBrEiwAV70jXjhghU15XSC6w3fRgVpX_tm9-C8bbS7ZWFj-KQ5lI5VN31oZdRoQ2hoC4EIQAvD_BwE"></a><a href="https://oodie.eu/pages/contact" style=" text-decoration: underline;">here</a> to report the issue.&#xA0;Provide us with your order number and clear photos of the damage. We&#x2019;ll endeavour to resolve any issues as quickly as possible.&#xA0;

If something is not quite right with your order, don’t worry, our team is ready to help. Please contact our Comfort Consultants immediately here to report the issue. Provide us with your order number and clear photos of the damage. We’ll endeavour to

What do I do if my item(s) arrives damaged?

Order Issue & Assistance

How do I make a return?

How long does delivery take?

What is pre-order?

Do you offer free shipping?

What’s your return policy?

How much does shipping cost?

What is covered protection?

Shipping & Delivery

What is your cancellation policy?

How do I cancel my order?

Can I change my shipping address?

Order Management

What happens if my package is lost or missing items?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here!

My order is delayed in transit!

My order is delayed being dispatched!

Removing Coffee Stains

Removing Makeup Stains

Removing Sauces

Size guide

ToastyTek™ Fleece

Water-Repellent Nylon

Bamboo Elastane

Cotton Towelling

Quilted Cotton

Fluffy Fleece

Cooling Nylon Elastane

Our Fabrics

Product Questions

What is the Oodie™ made from?

Can I send an order as a gift?

How do I use a discount code?

General Questions

Where can I purchase an Oodie™ E-Gift Card?

How do I send an Oodie™ E-Gift Card as a gift?

How do I redeem an Oodie™ E-Gift Card?

What happens if I don't spend the entire value of the E-Gift Card in one transaction?

Oodie™ E-Gift Card Terms and Conditions

What happens if there’s a balance left on the card when it expires?

Gift Cards

What do I do if my item(s) arrives damaged?Updated 9 days ago