What is Package Protection with Free Returns and how does it work?Updated an hour ago
Package Protection with Free Returns is an optional add-on you can select at checkout. For a small fee based on your order value, your order is covered against loss, theft or damage in transit, and you’ll also receive free return and exchange shipping if you change your mind.
We know how frustrating it can be when a delivery doesn’t go to plan, or when something isn’t quite right once it arrives. Package Protection with Free Returns gives you peace of mind from the moment your order leaves our warehouse, all the way through to returning or exchanging it.
What’s included?
Package Protection: Your order is covered if it is:
- Lost in transit
- Stolen after delivery
- Damaged during shipping
- Free Returns and Exchanges: If you change your mind, return and exchange shipping is free on eligible items.
How do I add Package Protection with Free Returns?
Simply select it at checkout before placing your order. The fee is based on your order value and will be displayed before you complete your purchase.
Please note that Package Protection with Free Returns must be added at the time of purchase and cannot be added after your order has been placed.
How do I make a claim for a lost, stolen or damaged order?
If something has gone wrong with your delivery, please file a claim here. You have 14 days from when your parcel is marked as delivered to submit a claim.
How do I use my free returns and exchanges?
Simply visit our usual returns portal and follow the steps to initiate your return or exchange. Your Package Protection with Free Returns coverage will be recognised automatically, and the eligible return or exchange shipping fee will be waived.
There’s no need to contact SavedBy or submit a separate claim.
Please note that Package Protection with Free Returns does not change our existing returns policy. Standard return timeframes, item condition requirements and final-sale exclusions still apply.
FAQs
Can I purchase Package Protection and Free Returns separately?
No. Package Protection with Free Returns is one optional add-on that includes both benefits. They cannot be purchased separately.
How much does Package Protection with Free Returns cost?
The fee depends on your order value and will be displayed at checkout before you complete your purchase.
Can I return final-sale items if I’ve purchased Package Protection with Free Returns?
No. While your coverage includes return and exchange shipping on eligible items, final-sale items remain non-returnable.
I purchased Package Protection with Free Returns but I’m being asked to pay for return shipping. What should I do?
We’re sorry for the inconvenience! Please get in touch with our Comfort Consultants via Live Chat or the contact form here, and we’ll be happy to look into this for you.
Who is SavedBy?
SavedBy is our trusted partner who manages Package Protection with Free Returns and handles claims for lost, stolen or damaged orders.
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