FAQ's

Can I get a refund if the price of my item drops after purchase?

We understand it can be disappointing to see an item go on sale after you’ve placed your order. Our promotions can change frequently, and popular items often sell out quickly. At this time, we’re not able to offer partial refunds or price adjustments

How can I check if my order confirmation email was sent?

If you haven’t received your order confirmation email, we recommend checking your spam or junk folder as it may have been filtered there by mistake. If it’s not in either folder, just reach out to our team with your purchase details. We’ll confirm wh

How do I wash my Oodie™ Original?

To wash an Oodie™ Original, use a cold wash on a gentle cycle with mild detergent, and never tumble dry. For best results, turn the Oodie™ inside out before washing to help preserve its softness. Air dry it by hanging it on a line, and consider turni

Do you have other websites for different countries or regions?

Yes! We have different websites for each region. If you need to switch to your correct store, please use the pop‑up that appears on the site, or click the desired link below. Here are all our official regional websites:. If you land on the wrong site

Where are Oodie™ Originals made & where do orders ship from?

We’re proud to work with trusted manufacturing partners to bring you the softest, comfiest, warmest Oodie™ Originals possible. Where Oodie™ Originals Are Made. Our Oodie™ goodies are made by carefully selected, ethical manufacturing partners overseas

What does “OOD" sizing mean?

Our Oodie™ Original is designed to be the ultimate oversized, snuggly wearable blanket - which is why we don’t size it like regular clothing. For this product, we use a unique sizing label called “OOD.” This simply means it’s designed as a one‑size‑f

How will I know when my size or colour is back in stock?

Simply click the “Notify Me When Available” button on the product page and enter your email address. We’ll let you know as soon as it’s restocked. Related searches: back in stock notification, notify me when available, sold out size, sold out colour,

How do I sign up?

To sign up for our marketing emails, a pop-up will appear inviting you to join. Enter your email address and phone number to sign up for our marketing and unlock your exclusive discount!. When you sign up via the website pop-up, you'll receive a chee

Can I delete my Oodie account?

Yes! Just get in touch with our Comfort Consultants, and we'll sort it for you. Please note this is permanent and can't be undone, so make sure any active orders are resolved first. Related searches: delete account, remove my account, close my accoun

How do I request my data be removed?

Contact our Comfort Consultants with a data removal request, and we'll handle it in line with our Privacy Policy. We aim to process requests as quickly as possible. Related searches: delete account, remove my account, close my account, remove persona

Will deleting my account cancel my orders?

No, existing orders won't be cancelled. We do recommend waiting until everything is delivered and sorted before requesting deletion, though, as it can make order management trickier. Related searches: delete account, remove my account, close my accou

I just want to stop receiving emails, do I have to delete my account?

Not at all! Just hit "unsubscribe" at the bottom of any of our emails, and we'll remove you from the marketing list. Your account stays active. Related searches: delete account, remove my account, close my account, remove personal data, data deletion

Where do I send my return?

You don't need to worry about finding a return address yourself! When you lodge your return through our self-service returns portal, a return label will be automatically generated for you. The return address is printed directly on that label, so all

How do I access the returns portal?

Head to our returns portal, follow the prompts to lodge your return, and your label will be ready to download and print from there. Related Searches: return address, where to send my return, return label, how to return, returns portal, self-service r

I don't have a printer for my return label, what do I do?

Your return label will include the relevant courier and drop-off instructions based on your location. Depending on the courier, they may be able to print it off in-store for you. We recommend calling ahead to confirm this with them directly. Related

Can men wear Oodie Originals?

Absolutely! Our Oodie Originals are designed to be oversized and worn by everyone. Our OOD sizing is unisex, so it's less about gender and more about your preferred fit. If you like it more snug, size down to the S/M. If you want maximum cosy, go wit

Does the hood on my Oodie Original adjust or can it be removed?

The hood on the Oodie Original is fixed and cannot be removed or adjusted. It's designed to sit naturally around your shoulders and neck for that extra snuggly feel. If you prefer a hoodless option, check out our range of Blankets, or our Sherpa Loun

What payment methods do you accept?

We accept the following payment methods at checkout:. If you're having any trouble at checkout, feel free to reach out to our Comfort Consultants and we'll help you out!. Related Searches: payment methods europe, how to pay, accepted payments, oodie

Why do I need to upload a photo for my return?

We ask for a photo to help us assess your return as quickly as possible! It usually only takes about 30 seconds and means our team can get your request approved faster without needing to follow up. Photos help us understand the condition of the item

Will I get a full refund on my return?

We want to be upfront about this one! For change of mind returns, a small subsidised shipping fee of €9.99 is deducted from your refund. This helps us keep our product prices and delivery costs as low as possible for everyone. The fee will be clearly

Where is my exchange or replacement order?

Once your return has been received at our warehouse, we'll get your exchange or replacement sorted straight away! A new order confirmation email will be sent to you. From there, you'll receive shipping confirmation emails to track your new order all

Does OSFM (One Size Fits Most) fit me?

Great question! OSFM stands for One Size Fits Most, and it's designed to fit a wide range of body types comfortably. Because our products are designed to be oversized and cosy, there's a lot of flexibility in the fit!. If you're between sizes or unsu

My order has been returned to sender, what do I do?

No stress, we can get this sorted for you! Orders are sometimes returned to the sender if there's an issue with the delivery address or if the parcel wasn't collected in time. Just reach out to our Comfort Consultants and let us know. We can either:.

How much does shipping cost?

Shipping costs in Europe vary depending on your country and order value. Free shipping unlocks automatically at checkout once your order hits the threshold for your region, no code needed!. You can also add Shipping Protection at checkout for a small

Why is my shipping cost different to someone else's?

Shipping costs across Europe vary depending on which country you're ordering to. We ship to a wide range of European countries, and the cost reflects the distance and logistics involved in getting your order to you!. The correct shipping cost for you

What is Shipping Protection?

Shipping Protection is an optional add-on available at checkout that covers your order against loss, theft, or damage in transit. We know how gutting it is when something goes wrong with a delivery, so Shipping Protection gives you that extra peace o

Can I change my delivery address after ordering?Can I change my delivery address after ordering?

If you need to update your delivery address, you can use our self-service portal if the order was placed less than 90 minutes ago. If 90 minutes have passed, please reach out to our Comfort Consultants as soon as possible!. While our processing time

How do I track my order?

Once your order has been dispatched, you'll receive a tracking link via email. You can use this link to follow your order's journey all the way to your door!. For the most accurate and up-to-date tracking info, we recommend downloading the relevant c

Why hasn't my order been dispatched yet?

Orders are processed within 1-3 business days, so if you've just placed your order, it may still be getting packed and ready to go!. During peak periods such as sales and holidays, processing times may be slightly longer than usual. We always do our

Can I use a sheet with my cooling blanket?

Yes, you can absolutely use a sheet with your cooling blanket. The trick is choosing the right sheet so you're not working against the cooling effect you're after. A thin, breathable sheet underneath you won't make a big difference to how your coolin

Do you offer a military discount?

We appreciate and respect the service of all current and former military personnel. At this stage, we don't have a dedicated military discount program in place, but we do want to make sure you're getting the best deal possible when you shop with us.

I have a discount code, how do I use it?

You can enter your discount code at checkout. Pop it into the discount code field before completing your order, and the savings will be applied to your total automatically. Only one discount code can be used per order. Related searches: how to use a

Can I personalise my order?

We currently don't offer personalisation or customisation on any of our products. All items are sold as pictured on our website, and we're unable to add names, text, or custom designs to orders. This applies to all products, including Oodie™ Original

Why isn’t my discount code working?

Discount codes are only valid on the specific website they were issued for and can only be used on the site you're currently shopping on. To apply a code, enter it at checkout - just make sure it's typed correctly, hasn't already been used, and isn't

How do I wash my Sherpa Blanket?

How do I wash my Sherpa Blanket?To wash your Sherpa Blanket, wash it before first use, then use a cold machine wash on a gentle cycle with a mild detergent, washing it separately from other colours. It can be tumble dried, but should never be ironed